Terms of Service

About these terms

These Terms of Service govern your use of the SafeTrace Biohazard website (safetracebiohazard.com.au) and any engagement of services from SafeTrace Biohazard Pty Ltd (ABN 00 000 000 000), referred to in this document as "SafeTrace," "we," "us," or "our."

By accessing our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or engage our services.

Our services

SafeTrace Biohazard provides specialist methamphetamine inspection, decontamination, remediation, and certification services to clients in Victoria, Australia. Our services include:

• Initial visual inspection of properties and vehicles
• Pre-decontamination laboratory testing using NIOSH 9111 sampling and NATA-accredited analysis
• Decontamination of meth-contaminated surfaces using approved chemistry
• Remediation of contamination-affected building materials
• Reporting with certification against Australian thresholds
• Post-decontamination verification testing

Specific services engaged, pricing, scope, and deliverables are confirmed in a written quotation provided to each client before work commences.

Engagement and quotations

All engagements begin with a written quotation. Quotations are valid for thirty days from issue unless otherwise specified. Acceptance of a quotation, whether in writing or by instructing us to proceed, constitutes acceptance of these Terms of Service and any specific terms set out in the quotation.

Scope, deliverables, timing, and pricing are agreed in writing before work begins. Variations to scope must be agreed in writing before any additional work is undertaken.

Payment terms

Unless otherwise agreed in writing:

• Inspection and testing services are payable in full within seven days of invoice
• Decontamination and remediation services require a fifty percent deposit before work commences, with the balance payable within fourteen days of completion
• Late payments accrue interest at the rate prescribed by the Penalty Interest Rates Act 1983 (Vic)
• Reports, certificates, and laboratory results may be withheld pending receipt of full payment

We reserve the right to suspend work or withhold deliverables where payment is overdue.

Client obligations

To enable us to perform our services effectively, the client agrees to:

• Provide accurate information about the property or vehicle, including its history where known
• Ensure safe and lawful access to the property or vehicle at the agreed time
• Disclose any known hazards including but not limited to asbestos, lead paint, electrical hazards, structural concerns, or other contamination
• Ensure the property is unoccupied or that occupants have been informed and consent to the works
• Provide accurate billing information

We may suspend or terminate the engagement if any of these obligations are not met.

Limitations on services

Methamphetamine inspection and decontamination is performed in accordance with the Australian Voluntary Code of Practice, the enHealth Clandestine Drug Laboratory Remediation Guidelines, and NIOSH 9111 sampling methodology. Within these standards, our services have the following inherent limitations:

• Sample-based testing detects contamination at sampled locations only. Areas not directly sampled may contain contamination not reflected in the report
• Laboratory results reflect the condition of samples at the time of collection
• Clearance certificates confirm levels are below the relevant Australian threshold at the time of testing and do not warrant the property against future contamination
• We are not qualified to identify or remediate asbestos, lead paint, mould, or other contamination beyond methamphetamine. Where these are encountered, we will stop work and refer the client to a qualified specialist
• We do not provide legal, financial, or property advice. Our reports document scientific findings and are not advice on disclosure obligations, insurance entitlements, or legal liability

Reports and intellectual property

All reports, certificates, and documentation produced by SafeTrace remain our intellectual property until full payment is received. Upon payment in full, the client receives a non-exclusive licence to use the report for its intended purpose, including disclosure, insurance, and legal proceedings.

We retain the right to use anonymised data from engagements for internal training, quality assurance, and aggregated reporting. No identifying information about any client or property is disclosed without express written consent.

Reports must not be edited, altered, or selectively reproduced in a way that misrepresents the findings. Reproductions must be of the complete report.

Confidentiality

We treat all client information and the details of all engagements as confidential. We will not disclose client information to third parties except as set out in our Privacy Policy or where required by law.

Liability

To the maximum extent permitted by law, our total liability to any client in connection with any engagement is limited to the fees paid by that client for the specific engagement giving rise to the liability.

We are not liable for:

• Indirect, consequential, or economic loss
• Loss of profit, business, or opportunity
• Contamination present in areas not sampled or beyond the scope of the engagement
• Decisions made by the client, their lawyer, insurer, or any third party in reliance on our reports
• Delays caused by laboratory turnaround, weather, access restrictions, or other circumstances outside our reasonable control

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under Australian Consumer Law.

We maintain $20 million public liability insurance and $2 million professional indemnity insurance. Certificates of currency are available on request.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement, refund, or compensation for any major failure of our services, and to compensation for any other reasonably foreseeable loss or damage caused by our failure to comply with the consumer guarantees.

Termination

Either party may terminate an engagement by written notice. The client remains liable for fees in respect of work performed and reasonable costs incurred up to the date of termination.

We may terminate an engagement immediately if the client breaches these terms, fails to make required payments, or asks us to act in a manner that is unlawful or contrary to our professional obligations.

Disputes

These terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria.

Before commencing legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct discussion, and failing that, through mediation administered by the Resolution Institute or another mutually acceptable mediator.

Changes to these terms

We may update these Terms of Service from time to time. The version in force at the time an engagement is accepted will apply to that engagement. The current version is always available at safetracebiohazard.com.au/terms.

Contact

For any questions about these terms:

Phone: 0400 407 896

SafeTrace Biohazard Pty Ltd
ABN 00 000 000 000
Victoria, Australia